Frequently Asked Questions

Here are answers to some of the questions we get most often:

1. What kinds of bike bags do you sell?

Currently, we sell Bossa, Bossa Nova, and Tool rolls.

• The Bossa bags are designed to fit on your bike handlebars and can be worn at your waist or crossbody as an everyday hip bag.
• The Tool roll is designed to mount under your saddle and offers a compact and secure solution for your roadside essentials.

We are also planning to open pre-orders soon for our Custom Frame bag.

2. Are your bags water-resistant?

Yes, our bags are water-resistant. We use two layers of fabric for most of our products, usually Ecopak or X-Pac. Check the product descriptions for more details. We always note the materials and specifications.

3. Will the bag fit my bike?

The Bossa bags are designed to fit most handlebar bikes.

The Tool roll is designed to fit most saddle bikes.

4. How long will shipping take?

We usually ship within 3–5 business days. Delivery times vary depending on your location, but we will send tracking information as soon as your order ships.

For further information, check the Shipping policies page.

5. Do you offer returns?

Yes.

We accept returns within 15 days of receiving your order for a full refund or exchange.

Here is how it works:

• All returned items must be as new with tags still attached.
• The buyer is responsible for return shipping costs unless the item arrived damaged or incorrect.
• We will issue a refund once we receive and inspect the returned item.

To start a return:

Please email us at arca.bags@gmail.com with your order number and reason for return. We will guide you through the process.